FAQ

Welcome to the Wavy Dreams FAQ

Find answers to common questions about our products orders and shipping. Still need help? Contact our customer service.

📦 General

Yes, you can! During checkout, you can provide a different shipping address. Mention in the comments box that it is a gift, and we will wrap it nicely for you.

Yes, we offer personalized items such as keychains and pacifier clips. On our website, you can see which products can be personalized and how to submit your preferences.

Absolutely. We place high importance on quality and safety. All our products are thoroughly tested and comply with applicable safety standards.

Yes! Get in touch with our customer service, and we will be happy to help you find the perfect gift.

Yes, we also offer special characters such as ë, é, and ï.

🚚 Shipping & Returns

Orders placed before 12:00 (noon) on working days will be delivered the next day. Personalized products are shipped within 1–3 working days. Delivery usually takes 1–2 working days.

Yes, that is possible. We will contact you to schedule a pickup time.

Absolutely! After shipment, you will receive a track & trace code via email to follow your package through PostNL.

Please check your spam folder first. Still nothing? Send us an email at info@wavydreams.com.

  • Netherlands: €4.75 for mailbox packages, €5.49 for standard parcels.
  • Free shipping on orders over €35.
  • Belgium: €7.55 for mailbox packages, €8.60 for standard parcels.

Yes, you can return your order within 14 days if it is unused. Exceptions: personalized items and teething rings with opened packaging. Return shipping costs are at your own expense.

🔐 Safety

Yes, if used correctly. Always supervise. Our pacifier clips comply with standard NEN12586 and are:

  • Max. 22 cm in length (without clip)
  • BPA, PVC, lead, and phthalate-free
  • Made of food-grade silicone
  • Check regularly for wear or loose parts.

Yes, as long as they are undamaged. Our teething rings comply with EN71 and feature:

  • Untreated beechwood
  • Food-grade silicone beads Inspect before each use and replace when needed.
  • Always buy from trusted sellers
  • Regularly inspect the product
  • Follow usage instructions carefully

Use of our products is at your own responsibility. Wavy Dreams is not liable for damage resulting from improper use.

  • Clean with a damp cloth or baby wipe
  • Do not rinse under the tap
  • Avoid prolonged contact with water (especially the clip)
  • Clean with a damp cloth
  • Let dry thoroughly before reuse
  • Do not expose to fire
  • Do not use with sharp objects
  • Do not scrub with abrasive sponges
  • Do not use above 200°C

💳 Payment

You can pay with iDEAL, credit card, or PayPal.

Yes, we use secure payment methods and meet the highest safety standards.

Payments via iDEAL, credit card, or PayPal are processed immediately.

Yes, as long as your order has not been shipped or produced yet. Please contact our customer service.

Yes, your data is securely processed and stored in accordance with applicable privacy regulations.

No, we do not charge extra fees. The price you see on our website is the price you pay.